LivePerson (LPSN.N) - Fundamental Investment Case

LivePerson Inc. is a global technology company that develops cloud-based conversational commerce solutions which allow businesses to interact with their customers through customers' preferred conversational interfaces such as Facebook Messenger, SMS, WhatsApp, Apple Business Chat, Google Rich Business Messenger and Alexa, eliminating the need to dialing 1-800 numbers and waiting on hold. Its solutions harness human agents, chatbots and AI to power convenient and personalized 24/7 customer support.

Bottom Line: A 25-year old mature customer engagement solutions provider facing profitability problems in a commoditized industry.